Frequently Asked Questions

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  1. questionCan I connect my SteelSeries USB headset to a Playstation 3?
    Yes but unfortunately the interface with the PS3 is a bit complicated for a standard headset. Plugging in the headset using the USB card into the PS3 will allow you to use your microphone, but the headset will not output sound. Because the PS3 does not output sound to the headset (outputs throug ...
  2. questionHow can I connect my AudioMixer to my TV?
    The SteelSeries Spectrum Audiomixer can be connected to your TV either by directly plugging into the audio/headphone jack or by using the RCA adapter (red/white, included with your mixer) to plug into the RCA jacks on your television. Two visual references of cables and jacks are provided below ...
  3. questionWhat can cause my Audiomixer to emit a buzzing or static noise in my headset?
    Intermittent static noise or buzzing is usually a result of signal interference. Since the Audiomixer is an analog device, it is susceptible to noise or interference from devices that emit radioactive signals. There will usually be a low level buzz audible when not listening to any audio. Howev ...
  4. questionI am using an HDMI cable to connect my Xbox to my TV. How can I connect my Spectrum Audiomixer?
    Since HDMI carries both the audio and video signal to your TV, you can connect your headset to your TV provided that there is either an audio jack or RCA jacks. See the link below for a picture reference. These jacks are usually located on the main back panel although it may be on the side panel ...
  5. questionThe sound on my 4xb or 5xb headset is coming out backwards, how can I fix this?
    This issue is nearly always caused by an 'opposite' connection of your RCA cables. Please omit any additional adapters that have not been included with your headset and plug in the Audiomixer to your TV using the standard 3.5mm cable or RCA adapter. Also, make sure that your RCA adapter is set u ...
  6. questionMy LiveMix feature is not working properly
    If you think the LiveMix feature is not working, make sure you have configured the audio settings on your xbox 360 console properly. To configure your xbox 360, press the center Xbox button on the controller. Select the Settings tab and then scroll down to Preferences. Select Voice and then s ...
  7. questionMy AudioMixer won't plug in all the way
    SteelSeries intentionally made the AudioMixer to fit tightly into the xbox 360 controller. This was done to make sure it would always have a reliable connection and stay in even during vigorous game play. So when you plug it into the controller, make sure to plug it in all the way. Apply a li ...
  8. questionWhy would I want to dismantle my SteelSeries 7H?
    If you're a gamer on the go, then the ability to dismantle and reassemble your headset is the greatest invention since the crosshair! The SteelSeries 7H is ideal for tournament players who travel often or even the more casual Local LAN Warrior. Easily dismantled into four pieces, at the headba ...
  9. questionIt is really cool that the 7H comes with 2 sets of ear cups, but what do I use them for?
    The 7H comes with both cloth and leather ear cups. @font-face The cloth is a fuzzy, hear-through fabric while the leather is noise dampening and cool. If you are a competitive gamer, then you will notice an advantage with the leather cups while in a noisy environment. Otherwise it's completely ...
  10. questionWhich of your headsets feature a pull out (unidirectional) microphone?
    With the exception of our Siberia v1 model and the in-ear headset which have a lapel microphone, all of our headsets now feature a pull out (unidirectional) microphone. We consider it to be a necessity when it comes to gaming excellence.
  11. questionDoes the Diablo III gaming headset have any new cool features?
    The Diablo III Gaming headset is modeled around the Siberia v2 headset, but has a unique Diablo III themed design and a slew of cool new features and additions. 1) The first feature is LED illumination. 18 total LED's illuminate the earcups and the Diablo 3 etchings on both sides of the headset. ...
  12. questionWhat is the difference between your standard headsets and the ones with USB?
    As both types of products are identical in make and function, you will enjoy the same comfort and pinpoint sound with both of them. The difference is that the USB bundle features our very own SteelSeries USB soundcard. The SteelSeries USB Soundcard offers a consistent sound experience allowing ...
  13. questionWhy did you decide to upgrade the Siberia instead of designing an entirely new model?
    SteelSeries has always been dedicated to providing a high quality products for the world's best and upcoming gamers. We have no desire to make a new product just for the sake of making a new product. We've taken the best parts of the Siberia, as describe by you -- the gamer, and updated it with ...
  14. questionWhat colors are available for the SteelSeries Siberia headsets?
    We currently have 4 colors: White Black Special Edition Red Iron Lady (Pink)
  15. questionWhat is the difference between the SteelSeries Siberia full-size headsets and the SteelSeries Siberia full-size USB headset?
    As both products are identical in make and function, you will enjoy the same rich sounds and stylish design with both of them. The difference is that the USB bundle features our very own SteelSeries USB soundcard. The SteelSeries Siberia USB Soundcard offers a consistent sound experience allowi ...
  16. questionHow much did you pay Basshunter to use this headset in the "DotA" video?
    Basshunter called us up and asked for a few pieces to use in the video, as he really likes the headset. No money ever exchanged hands. Enjoy a great tribute to a great game and a great headset.
  17. questionWhat are the differences between the Siberia v2 and the original Siberia Fullsize headset?
    The are 4 significant changes that we've made to our award winning headset. The SteelSeries Siberia v2 features: The latest audio technology, which provides the rich sound quality that you deserve. A pull out microphone that keeps your most epic moments tangle free. A relocate volume control to ...
  18. questionWhy did you make an in-ear headset?
    This was actually requested by a number of Asian Warcraft III-players. We received requests about making an in-ear product that would be easier to transport than our normal headsets, which should also offer passive noise cancellation, and the result is this product. Also, while in-ear buds were ...
  19. questionWhy did you make an in-ear headphone?
    This product does not feature a microphone and was released as a more afforable version of our SteelSeries Siberia in-ear headset. Targetted especially at gamers who use an MP3-player, handheld consoles or other similar digital devices.
  20. questionI have a soundcard in my computer is your USB soundcard better than what I already own?
    Probably not. Our tiny and affordable soundcard was never designed to out-perform the big expensive soundcards out there. It was designed for gamers who either use systems with (often crappy) on-board soundcards or players who travel a lot.
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