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  1. questionOFFICIAL ZBOARD KEYSET COMPATIBILITY LIST FOR SteelSeries Engine
    All keysets are listed by language. If the keyset and/or specific language of a keyset is not listed, it is not supported. If a keyset that is supported is not working for you, see: Instructions on how to re-install SteelSeries Engine to update keyset compatibility The Gaming Keyset (CN) The ...
  2. questionCan you use the Zboard Gaming Keyboard with the Fang Gamepad?
    You are able to use both on the same computer using the current Z Engine software.
  3. questionWhat should I do if I get the error: "Z Engine has stopped working"?
    This error is caused by a conflict between Microsoft .NET Framework 3.5 SP1 and the previous version of the Z Engine. You can resolve this issue by updating to the latest Z Engine. Here is how: Make sure you have administrative rights to your computer. Please make sure your device is connect ...
  4. questionI cannot rename mods or add a game exe to my ZEngine mods; what can I do?
    Unfortunately there is an issue with the skinning engine in ZEngine that causes these issues. First please take the following step. This will allow you to edit game/exe Access your Z-Engine -> Tools -> Skins Select "Do not use skins" The only workaround right now for renaming mods, basical ...
  5. questionCataclysm keyset does not work with my ZBoard and is not recognized. How can I fix this?
    An upgrade to SteelSeries Engine is required. Please take the steps below and be diligent in following the specific process to avoid any software/driver issues. 1) Go to c:/program files(x86)/ideazon/Zengine/ze_clean_content.exe 2) Double click ze_clean_content.exe and proceed. This will delete ...
  6. questionWhat is anti-ghosting technology on a keyboard?
    Keyboard ghosting is when a single keystroke or several keystrokes are "lost" due to the inability of a keyboard to process simultaneous signals that come natural to many gamers. The SteelSeries 6Gv2 and 7G keyboard support as many simultaneous key presses as there are keys on the keyboard due ...
  7. questionWhat is the difference between the SteelSeries Zboard and the SteelSeries Shift?
    Although the concept is the same, the SteelSeries Shift is superior in every way, shape, and form to the original ZBoard. On the hardware level we built the SteelSeries Shift from the ground up to ensure the signature durability and sturdiness that is worthy of the SteelSeries brand. This is onl ...
  8. questionMy keyset is not being recognized in SteelSeries Engine, how can I fix it?
    First, please make sure of two things: a. You are not using a PS2 model Zboard. The PS2 model is not compatible with SteelSeries Engine, nor Windows 7. b. The keyset in question is on our compatibility list (see below) -ZBOARD SteelSeries Engine compatibility list -SHIFT SteelSeries En ...
  9. questionHow do I uninstall the Z Engine?
    1) Go to Start -> Control Panel -> Icon View -> Programs & Features (Add/remove programs on Windows XP) 2) Find the Z-Engine program in the list and select 'Uninstall' 3) If there is a problem, you may need to close the software first. If this does not happen automatically, press ctrl-a ...
  10. questionMy Z Engine system tray icon stays yellow/red.
    1. Check that the Zboard is properly attached to a USB port on the PC. 2. Ensure you are not using any intermediate devices between your Zboard and your PC such as PS/2>USB converter and vice versa, KVM or other PC switch, cable extension cord, and so on. Attach the Zboard cable directly ...
  11. questionWhy is the device I connected to the USB port on my Zboard not working?
    Your Zboard is equipped with 2 USB 1.1 (Bus powered) connectors. This hub supports low voltage devices (up to 100mA) such as mouse, joystick and so on. Plugging in high voltage devices (Such as Video Camera or Scanner) will result in a Windows message such as "The (name of device here) is conne ...
  12. questionUsing keys on my zboard or merc causes other utlities or hotkeys to open. How do I prevent this?
    First, make sure that you have the correct software version. The Merc and Merc Stealth software versions are different and may cause erratic behavior if installed with the incorrect product. You can make sure you have the correct software and download the latest version here: Http://www.steelser ...
  13. questionMy ZEngine crashes after I've installed Service Pack 1 for Windows 7, how can I fix it?
    We've released a new version of the ZEngine which resolves compatibility issues with Windows 7 Service Pack 1. Please take the following steps to uninstall your ZEngine first. Please note that step #3 may not apply if the ZEngine crashes to begin with. 1) Go to c:/program files(x86)/ideazon/Zen ...