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There were 21 articles found in this category:

  1. questionWhat should I ALWAYS do before I install a new product onto a Windows computer?
    We have a set of steps that we recommend for every user that uses SteelSeries USB products on a Windows Vista or Windows 7 computer. 1) Navigate to control panel -> power options (make sure the Control Panel window is set to large icon view in the top right of the window) High Performance sho ...
  2. questionMy macros or additional mouse buttons do not work in SWOTR (Star Wars the Old Republic)
    We've found that User Account Control (UAC), interferes with the macros in SWOTR - we're investigating further but this will affect most if not all similar devices that use macros. First, please try making sure that the software is being run as administrator. To do this, navigate to the insta ...
  3. questionWhat should I do if I have an issue with a "sticky button" on my World of Warcraft MMO Gaming Mouse?
    We are aware of possible issues buttons sticking or malfunctioning on the WoW MMO Gaming mouse. These problems were found within a limited number of manufactured units from the first batch of production and we've since corrected the matter. We would recommend that any customer experiencing an is ...
  4. questionWhy am I receving the AP MFC error?
    If you receive an AP MFC error, it may be due to one of two factors. a) It is possible that the profile itself may be incompatible if it was created in an older version of the WoW Mouse software or if the profile was created on another computer and/or Operating System. Please try remaking the pr ...
  5. questionI can't change the illumination settings on my WoW Mouse
    NOTE: We are aware that there is currently an issue with a Windows driver update that may disable some or all features of the World of Warcraft mouse. We are working hard on getting this issue resolved and currently have an ETA of October 15. In the meantime, the illumination change may not be a ...
  6. questionI'm using a Mac, why I can not change illumination, CPI, or polling rate settings on the WoW Mouse?
    At this time Mac users will only be able to access default sensitivity and default illumination settings. You have full button and macro integration in World of Warcraft and the standard mouse buttons still function outside of the game. Full customization settings will come in a later version up ...
  7. questionWhere can I get World of Warcraft MMO drivers for the Linux platforms.
    Unfortunately we do not have any plans to develop proprietary Linux drivers anytime soon for the WoW Mouse, but we would happily assist any community-driven efforts to develop an open-source solution for Linux. If you are aware of such efforts or would like to contribute, then please file a supp ...
  8. questionHow do I assign an .exe to a profile on my WoW Mouse?
    By design the mouse is 'always enabled', meaning that all of the buttons are active regardless of being in the game or not. To a point, there is some functionality to allow the mouse to act as a basic mouse with in IE. The only limitation is that alt-tab'ing out and back into WoW, I can only se ...
  9. questionWhere can I get World of Warcraft MMO drivers for my Mac?
    The SteelSeries World of Warcraft MMO Gaming Mouse now offers in-game set-up for Mac users as well as for those playing on PC. With World of Warcraft patch 3.3, Mac players will have the ability to customize the MMO Gaming Mouse directly from within World of Warcraft’s interface, making it ...
  10. questionHow do I setup the WoW Mouse on Mac including the extended buttons?
    The WoW Mouse support is available in World of Warcraft starting with the patch 3.3. Please follow the following procedure to setup your mouse: 1. Launch World of Warcraft 2. Open “Game Menu” 3. Click “Interface” and select “Mouse” section 4. ...
  11. questionHow can I bind the buttons on my WoW Mouse without leaving the game?
    We know how annoying it is to tab or exit out of a game just to adjust some settings. That's why we've worked hard to integrate the functionality of the WoW Mouse into the game itself! PC USERS: 1. Open the World of Warcraft MMO Gaming Mouse software, select desired illumination and performance ...
  12. questionWhat are buttons 6-15 used for on the WoW Mouse?
    Buttons 6-15 (right side buttons and dpad -- see diagram in WoW user guide) are used to emulate keyboard commands and macros such as movement and opening inventory bags. They are different from buttons 1-5 (top buttons and 2 side buttons) in that they are not treated as mouse buttons when bindi ...
  13. questionI noticed that my mouse has a lot of acceleration on Mac, is there a way to disable it?
    In order to disable the acceleration on Mac, open Terminal (you can find it by typing "Terminal" in the search bar in the top right corner of the screen), and enter in the following: defaults write .GlobalPreferences com.apple.mouse.scaling -1 Then restart your Mac, and you should no longer hav ...
  14. questionWhy does the Keyboard Setup Assistant pop up when I plug my mouse into my Mac?
    This is done because it is a part of the Mac OS X operating system. SteelSeries does not have the capability or control over the system to override it.  Any HID device that is plugged in with extended buttons will be identified as an irregular keyboard that requires "calibration," so that the OS ...
  15. questionWhats the difference between the WoW: Cataclysm MMO gaming mouse and the original World of Warcraft MMO gaming mouse?
    Although the overall concept is similar, there are some striking differences between the new Cataclysm MMO mouse and the original World of Warcraft MMO mouse. - Build & Design: We’ve newly manufactured the Cataclysm MMO mouse from the ground up. New ergonomic shape for all grip styles, ne ...
  16. questionI heard the SteelSeries MMO Gaming mice are integrated in-game, what benefit does in-game integration give me?
    The in-game integration is a feature unique to SteelSeries World of Warcraft officially liscenced mice. It allows you to seamlessly assign each mouse button individually in the World of Warcraft key bindings menu. To utilize this feature, first, check the 'enable ingame mode' box in the WoW mous ...
  17. questionI am unable to retrieve the WoW character information with WoW Mouse or WoW: Cataclysm Mouse driver. Getting "Character not found" error all the time.
    The issue has been resolved with our latest software release. To resolve the problem, please uninstall the current software through control panel -> programs and features (add/remove on XP). The updated drivers are available on our download page
  18. questionCounts Per Inch? CPI? I haven't come across these expressions before, except for DPI (Dots Per Inch)?
    DPI is an expression from the printing world and has nothing to do with mouse movement. DPI is meant to describe that for one inch of distance you move your mouse on any surface, the equivalent number of counts are sent to the PC - resulting in movement on your screen. CPI is the correct term fo ...
  19. questionHow can I save and store my profiles?
    PROFILE STORAGE Export / Import Profile At any time, you are able to back up your profiles that you have created. You can export your existing profile to an external file using Profile -> Export Profile. To restore a profile you have exported, simply click Profile -> Import Profile. Note ...
  20. questionMy macros spam text in World of Warcraft instead of issuing game commands
    If you are using the default copy and paste option to create macros, make sure that the bars above and below the text box do not have an ‘enter’ input. By default, there is an ‘enter’ input denoted by up/down arrows assigned to these macros. Alternatively, you can choose ...
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