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  1. questionWhat devices are supported by the SteelSeries Engine?
    The tables shown below represents the following operating systems: Windows: XP, Vista, 7, 8 Mac: Snow Leopard (10.6), Lion (10.7), Mountain Lion (10.8) Windows Name Device Type First Appearance Notes Shift Keyboard 1.0.442 - September 2010 ZBoard Keyboard 1.0.442 - September 2010 Not ...
  2. questionAfter I updated the firmware on my mouse and base station, my mouse has started controlling other computers that have a World of Warcraft Wireless Mouse connected.
    This is due to the default pairing ID all mice and base stations receive right after a firmware update. To prevent this from being an issue near other World of Warcraft® Wireless Mouse users, it is advised that you manually pair the mouse and base station immediately after performing any firmwar ...
  3. questionThere are times when the small side light is purple, not red or blue.
    There are two colors present in the side LED – the blue helps indicate the wireless stage (whether it’s connected to a Base Station, looking for the Base Station, pairing, etc), and the red indicates when the battery is either low or charging. At times the two will overlap (when the ...
  4. question The mouse works as normal in World of Warcraft, but I cannot use any of the extended buttons in any other application.
    If you have “In-Game Mode” enabled in the SteelSeries Engine, you will be unable to assign custom actions to the mouse’s extended buttons outside of World of Warcraft®.  Disable the “In-Game Mode” to use the buttons with other games and applications.
  5. questionHow do I utilize the full in-game World of Warcraft integration of the World of Warcraft Wireless Mouse?
    SteelSeries and Blizzard Entertainment have worked closely to optimize the World of Warcraft® Wireless MMO Mouse with new functionality that allows players to convert all of the buttons on the mouse to extend Mouse Button presses recognized within the game. Now with the ability to bind all 1 ...
  6. questionWhat mouse settings are available for the World of Warcraft Wireless mouse via the SteelSeries Engine?
    Counts Per Inch (CPI) The Count Per Inch (CPI) determines the mouse’s “sensitivity”. Raise the CPI, and the cursor on screen will move further with the mouse. Lower the CPI, and the cursor on screen will move less. In the SteelSeries Engine, the CPI can be set in increments o ...
  7. questionHow do I monitor the battery life status on the World of Warcraft Wireless MMO mouse?
    When you have the World of Warcraft Wireless Mouse connected and recognized by the SteelSeries Engine, there will be a battery icon next to the device name. This icon gives a reading of the battery level on the mouse. The more white bars are in the battery image, the more fully charged the mou ...
  8. questionIs there software available to customize the World of Warcraft MMO mouse in other games and programs?
    The World of Warcraft Wireless MMO Mouse is powered by the SteelSeries Engine software suite, which really enables the full gaming power of the mouse. Many of its greatest features, like programmable buttons and hardware settings, are only available through the SteelSeries Engine. 1. Ensure you ...
  9. questionWhat is "on-the-fly CPI adjustment" that is available on the World of Warcraft Wireless MMO mouse and how can I use it to my advantage?
    A mouse’s CPI (or Counts per Inch) determines the sensitivity of the mouse. The higher the CPI, the less you will have to move your mouse in order to move your cursor across the screen. Under the scroll wheel (between the scroll wheel and the white illuminated World of Warcraft logo) is a ...
  10. questionHow can I re-pair my SteelSeries World of Warcraft Wireless MMO gaming mouse with the wireless base?
    If you need to pair the mouse and Base Station for any reason, follow these steps: 1. Press and hold the button on the underside of the Base Station for approximately 3 seconds. The Base Station lights will blink on and off when you release the button. 2. Turn on the mouse using the switc ...
  11. questionHow do I connect the SteelSeries World of Warcraft Wireless Mouse to my computer?
    For a wireless connection, connect the Base Station to the computer using the micro-USB to USB cable, then turn the mouse on using the switch on the underside of the mouse next to the sensor. The small light on the left side of the mouse will blink blue periodically to indicate that it is paired ...
  12. questionHow do I charge the SteelSeries World of Warcraft Wireless MMO gaming mouse?
    The wireless mouse uses a rechargeable battery that does not need replacing. The small light on the left side of the mouse will quickly blink red to indicate the battery is low. To recharge the mouse battery, follow either one of these two steps: 1. Place the mouse into the Base Station. Tu ...
  13. questionI noticed that my mouse has a lot of acceleration on Mac, is there a way to disable it?
    In order to disable the acceleration on Mac, open Terminal (you can find it by typing "Terminal" in the search bar in the top right corner of the screen), and enter in the following: defaults write .GlobalPreferences com.apple.mouse.scaling -1 Then restart your Mac, and you should no longer hav ...
  14. questionWhen I try to load up the SteelSeries Engine, I get an error saying "Driver not available, application will exit".
    This issue may occasionally come up, and is more prevalent for users who do a lot of connecting/disconnecting with their devices (for instance, laptop users). This error usually comes up when the Engine loads up expecting certain devices to be connected into certain USB ports of their computer. ...
  15. questionDoes the SteelSeries Engine support modifier / keyhold macros?
    Yes, keyhold and modifier macros are completely supported in the SteelSeries Engine. What this means is, if you create a macro to press a certain key, you can create this macro so that the button will be input as long as you hold the mouse button down. Keep in mind that keyhold/modifier macros a ...
  16. questionMy Sensei locked up during the firmware upgrade; how can I fix it?
    1. Refer to the picture in the link below and make sure that you are not plugged in to any of these places. The USB 3.0 port is OK to use but try using both a 3.0 port and 2.0 port. Since 3.0 provides more power, it may be the better alternative. http://cdn.steelseries.com/userguides/Support/AV ...
  17. questionWhy does the Keyboard Setup Assistant pop up when I plug my mouse into my Mac?
    This is done because it is a part of the Mac OS X operating system. SteelSeries does not have the capability or control over the system to override it.  Any HID device that is plugged in with extended buttons will be identified as an irregular keyboard that requires "calibration," so that the OS ...
  18. questionCounts Per Inch? CPI? I haven't come across these expressions before, except for DPI (Dots Per Inch)?
    DPI is an expression from the printing world and has nothing to do with mouse movement. DPI is meant to describe that for one inch of distance you move your mouse on any surface, the equivalent number of counts are sent to the PC - resulting in movement on your screen. CPI is the correct term fo ...