Category » RMA

There were 5 articles found in this category:

1. What happens after you have received my returned product?
   After your product arrives at our warehouse, we evaluate the status of the product against the terms of our warranty: If the product does not meet the warranty requirements, then we return it "as is" If the product meets our warranty requirements then, we ship a new product within the same week ...
2. What should I know before packaging my exchange or return?
   You can use any box to send it in. If you don't have one, get one at your post office. Packaging is part of your shipping costs. Please return all parts belonging to the product you have listed; this be microphones, discs, cables etc. If these are not returned we will consider it an incomplete ...
3. Do I have to pay to ship my product back?
   Yes, although you only pay for the shipping of the defective product and tt is your choice how you send it. SteelSeries will ship the new product back to you. Some tips: Check the import/export rules in your country - ask at the post office. Some countries demand you fill out an export form if ...
4. How do I contact your support department for my SteelSeries product?
   Go to www.steelseries.com/us/about/contact_us/support/contact_support Create an account or directly log in if you already have an account Fill out a support form and give details on your product issue. If your product is broken, tell us how it broke etc. When you have submitted the form, please ...
5. How do I return a defective product?
   Please visit this page and log in, to begin the Return Materials Authorization (RMA) process.