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Category » RMA 
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My 7H earpiece goes out intermittently or has died, what can I do about it?
Most likely, the 7H micro-USB cable is at fault. Please create a support ticket on our support page, and include your full name and shipping address. We'll be sure to send out a new cable, free of charge, through the USPS. Because it will be sent in a yellow padded envelope through USPS First- ...
- What should I know before packaging my exchange or return?
You can use any box to send it in. If you don't have one, get one at your post office. Packaging is part of your shipping costs. Make sure the RMA-number is clearly marked on the exterior of the box as well as our address. It is also a good idea to put your own address on it, in case it does g ...
- How do I return a defective product?
Please visit our support site and log in, to begin the Return Merchandise Authorization (RMA) process. You will need to create an account if you have not used our support system or web shop previously.
- Do I have to pay to ship my product back?
Yes, although you only pay for the shipping of the defective product and it is your choice how you send it. SteelSeries will ship the new product to you at our expense. Some tips: Check the import/export rules in your country - ask at the post office. Some countries demand you fill out an expor ...
- How do I contact your support department for my SteelSeries product?
Go to www.steelseries.com/support Create an account or directly log in if you already have an account Fill out a support form and give details on your product issue. If your product is broken, tell us how it broke etc. When you have submitted the form, please wait for a response. These are eval ...
- What happens after you have received my returned product?
After your product arrives at our warehouse, we evaluate the status of the product against the terms of our warranty: If the product does not meet the warranty requirements, then we return it "as is" If the product meets our warranty requirements then, we ship a new product within the same week ...
