Frequently Asked Questions

Known conflicting motherboards:
MSI P67A
Gigabyte GAX58-UD7
Gigabyte GA-X58A-UD3R
ASUS P7P55D Deluxe
ASUS P8P67LE
Abit ix38 quadGT.
Asrock P67 extreme 4

Workaround: To avoid the delay you can disconnect Xai at BIOS stage, let the Windows (or another OS) load and then connect Xai back. The mouse will work fine at this stage. Alternatively you can leave the Xai connected and wait 2-3 minutes until the boot continues automatically. We will post updates as far as motherboard firmware or BIOS versions as they become available, if they fix the issue.


If you do not have one of the motherboards listed, take the following steps below.

1. Note: You will need to access your BIOS (Binary Operating System) for this step. If you are unfamiliar with working in the BIOS, please take caution before taking this step and perhaps enlist the assistance of an IT-professional.

Check your BIOS settings for the following (some may not apply). Some may be under ACPI advanced settings.
a) S3 stand by type is allowed if you have standby enabled
b) USB speed is at Full Speed (12 MBPS)
c) USB devices are allowed to wake the computer from standby
d) Toggle Legacy USB Support (opposite of whatever the setting is currently)
e) Under boot priority or boot devices, remove any USB boot devices from these menus

2. Visit the website of your motherboard or computer manufacturer (if you have a brand-name system) and search for the latest:
a) Motherboard Chipset drivers
b) BIOS version - make sure you have the latest stable release from the manufacturer

If these steps do not solve the issue, unplug the mouse and plug in a USB flash drive (USB stick), if you have one. Try booting with it plugged in.

Please contact our Support Department for advanced troubleshooting and let us know the following info:
-Which motherboard model you have (if it is an OEM computer such as Dell, HP, etc... let us know which model computer)
-If the issue was always present or developed after a firmware upgrade or over time