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My 7H earpiece goes out intermittently or has died, what can I do about it?

Most likely, the 7H micro-USB cable is at fault. Please create a support ticket on our support page, and include your full name and shipping address. We'll be sure to send out a new cable, free of charge, through the USPS. Because it will be sent in a yellow padded envelope through USPS First-Class Mail, tracking numbers are unfortunately unavailable for these shipments.

Thanks for understanding and very sorry that you have had an issue with our 7H headset. We'll get you back in working order quickly!

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