Frequently Asked Questions

1. Refer to the picture in the link below and make sure that you are not plugged in to any of these places. The USB 3.0 port is OK to use but try using both a 3.0 port and 2.0 port. Since 3.0 provides more power, it may be the better alternative.
http://cdn.steelseries.com/userguides/Support/AVOID_USING_THESE_USB_CONNECTIONS.jpg

2. Make sure that your USB devices are set to be powered up at all times and that any power saving features are turned off.
Please refer to this thread for further information (steps 1 & 2 apply for all Windows OS, step 3 is ONLY for windows 7 users):
http://windows7themes.net/mouse-not-working-after-hibernation.html

3. Kill the SteelSeries engine process (steps below)
a) ctrl-alt-del -> processes tab
b) Find SteelSeriesEngine.exe and select 'end process'

4. Download the following tool, right click -> run as administrator -> run the fix for your product
http://cdn.steelseries.com/engine/SSEFix_1.17.8.6.exe