Frequently Asked Questions

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1. What are the key features of the SteelSeries Kana?
   The key features of the SteelSeries Kana are: -Ambidextrous shape with ergonomic button layout -Amazingly comfortable size, for all grips -Tournament Grade Optical Sensor -Illum
2. Why does the Keyboard Setup Assistant pop up when I plug my mouse into my Mac?
   This is done because it is a part of the Mac OS X operating system. SteelSeries does not have the capability or control over the system to override it. Any HID device that is plugged in with exte
3. I am a left-handed gamer - can I use the Kinzu?
   The answer is absolutely Yes! The Kinzu is ambidextrous so it appeals to left and right handed gamers all the same.
4. Can I remap or change button assignments on the SteelSeries Kinzu v2?
   Yes, all three buttons (mouse 1, 2, and the scroll wheel) are fully programmable via the SteelSeries Engine (this does not include the fourth CPI button which is used to toggle CPI).
5. What are the key features of the SteelSeries Kinzu v2?
   The key features of the SteelSeries Kinzu v2 are: -Ambidextrous shape and compact size -Tournament grade optical sensor -3 programmable buttons with "best in class" gaming grade swit
6. My Sensei locked up during the firmware upgrade; how can I fix it?
   Updated: 12/12/2011 We have resolved the issue in a new version of the software: 2.1.744
7. What is SteelSeries FreeMove?
   SteelSeries FreeMove offers users the option to choose the degree of anglesnapping or prediction, when this feature should kick in and correct your movement. You are able to adjust how much control sh...
8. How do I apply for a sponsorship from SteelSeries if I'm a member of a team...
   Please apply by filling out this form.
9. How do I apply for a sponsorship from SteelSeries if I am organizing a LAN party...
   Please apply by filling out this form.
10. What do all of the buttons do on the SteelSeries SRW-S1 Racing Wheel?
    Please click the link below for a high resolution diagram of all button mappings and their description.
11. I'm using my SRW-S1 Racing Wheel for the game: F1 2011. What settings do yo...
    Recommended Button and Control Mappings for F1 2011 (Bolded are the crucial controls)
12. I'm using my SRW-S1 Racing Wheel for the game: Need for Speed. What setting...
    Recommended Button and Control Mappings for Need for Speed (Highlighted ones are the key controls)
13. Can I use multiple Cross Platform Audiomixers together on the same system?
    Yes, but it depends on your current setup. Since the mixer must be plugged into your PS3™ or XBox 360™ system, it will depend how many open ports you have on your system, as well as how ma...
14. Certain applications / games crash when the Shift keyboard is plugged in on Wind...
    This is caused by a bug in these applications / games related to USB devices' enumeration on Windows XP. Basically, the software in question expects usb devices to enumerate in 8bit, however, our Sh...
15. How can SteelSeries Desmo digital performance eyewear improve my vision?
    SteelSeries Desmo by GUNNAR utilize GUNNAR’s proprietary i-AMP lens technology works with the properties of the human visual system to enhance the interaction between the eye and digital devices...
16. Why I can not close the SteelSeries Engine? The "Exit" option is missi...
    This is by design. The SteelSeries Engine is a user mode component of our driver system that controls the hardware. It must always be running in order to keep device(s) under control, manage profi...
17. How can I export my mods from SteelSeries Engine so I can import them later or o...
    ... in task manager 2) Open an explorer window (my computer will work) 3) In the address bar type: %appdata% 4) Find the SteelSeries folder -> Stee
18. How can I check if my SteelSeries Engine is the latest version and how can I upd...
    ... running. Right click on the logo on your system tray, and press “About”. A pop up will appear displaying the version number o
19. My computer gets stuck at BIOS stage during the boot for a few minutes when the ...
    There is a known compatibility issue between certain motherboard models and the Xai caused by the boot protocol implementation in BIOS which causes a delay during the boot process. Know
20. What can I expect from SteelSeries and Ubisoft?
    SteelSeries and Ubisoft are equipping gamers with the latest weapon as they navigate the tactics of war. The SteelSeries QcK Limited Edition (R.U.S.E.) is a perfect complement to the revolutionar