Frequently Asked Questions

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1. My macros or additional mouse buttons do not work in SWOTR (Star Wars the Old Re...
   We've found that User Account Control (UAC), interferes with the macros in SWOTR - we're investigating further but this will affect most if not all similar devices that use macros.
2. My Sensei locked up during the firmware upgrade; how can I fix it?
   Updated: 12/12/2011 We have resolved the issue in a new version of the software: 2.1.744
3. What is SteelSeries FreeMove?
   SteelSeries FreeMove offers users the option to choose the degree of anglesnapping or prediction, when this feature should kick in and correct your movement. You are able to adjust how much control sh...
4. How can I connect the Siberia v2 for PS3 headset to work with my PS3 system?
   See the image below: Special Note: To get voice chat to work make sure your Input Device is set to USB PnP Sou
5. My 7H earpiece goes out intermittently or has died, what can I do about it?
   Most likely, the 7H micro-USB cable is at fault. Please create a support ticket on our support page, and include your full name and shipping ad
6. Is the SteelSeries SRW-S1 Racing Wheel compatible with consoles like PS3 or XBox...
   The short answer is no. Although the SRW-S1 Racing wheel connects via a USB connection, it will not function on XBox or PS3 and is intended for use only with Windows PCs.
7. Is the SteelSeries SRW-S1 Racing Wheel compatible with all racing games?
   The SteelSeries SRW-S1 is compatible with all major racing games. It represents itself as a generic wheel controller so all modern racing games that support racing wheels will recognize the wheel
8. I'm using my SRW-S1 Racing Wheel for the game: F1 2011. What settings do yo...
   Recommended Button and Control Mappings for F1 2011 (Bolded are the crucial controls)
9. I'm using my SRW-S1 Racing Wheel for the game: Need for Speed. What setting...
   Recommended Button and Control Mappings for Need for Speed (Highlighted ones are the key controls)
10. How does the LiveMix technology work on the SteelSeries Cross Platform Audiomixe...
    SteelSeries LiveMix allows you to hear everything that matters in team-based games; you simply click one button to activate this feature. We will balance the levels between Xbox LIVE® chat and...
11. Will my headset work with the SteelSeries Cross Platform Audiomixer?
    The Cross Platform AudioMixer will work phenomenally with any headset that has two standard 3.5mm audio and mic jacks (green and pink).
12. How can I connect the SteelSeries Cross Platform audiomixer to work with my PC?
    See the image below:
13. How can I connect the SteelSeries Cross Platform AudioMixer to work with my PS3 ...
    See the image below:
14. How can I connect the SteelSeries Cross Platform audiomixer to work with my XBox...
    See the image below:
15. Certain applications / games crash when the Shift keyboard is plugged in on Wind...
    This is caused by a bug in these applications / games related to USB devices' enumeration on Windows XP. Basically, the software in question expects usb devices to enumerate in 8bit, however, our Sh...
16. How can I get an RX persception with my SteelSeries Desmo?
    Inquire about the Rx program at www.gunnars.com/rx. GUNNAR’s prescription lens program is supported and administered by the precision optics of Carl Zeiss Vision.
17. How can SteelSeries Desmo digital performance eyewear improve my vision?
    SteelSeries Desmo by GUNNAR utilize GUNNAR’s proprietary i-AMP lens technology works with the properties of the human visual system to enhance the interaction between the eye and digital devices...
18. How can SteelSeries Desmo glasses improve my gaming performance?
    ...mary of the benefits of SteelSeries Desmo by GUNNAR Optics. Improves Visual Efficiency GUNNAR’s lens tint, coating, focusing power, and curvature create an environm
19. Why do I need to wear special glasses to look at a computer or digital screen?
    When there is no time to blink, you need GUNNAR performance optics. GUNNAR advanced gaming eyewear optimizes visual performance when gaming for long periods of time and improves a
20. The Legendary mouse driver does not work on Windows Vista 32 bit. I can not chan...
    This is a known issue and we are working on the solution. For now you have to reboot Windows after installing to enable the driver functionality.